Refund policy
Refund Policy
Last updated: July 28, 2026
All Sales Are Final on Custom Print-on-Demand Items
At Closing Essentials, every item is made to order just for you through our print-on-demand fulfillment partner. Because your order goes into production shortly after it's placed, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
We Do Accept Returns or Replacements For:
- Items that arrive damaged or defective
- Items with a printing error (wrong design, misprint, or significant color deviation)
- Items that are lost in transit
If your order arrives with any of the above issues, please contact us within 14 days of delivery at [your email address] with:
- Your order number
- A clear photo of the issue
We will work with you to send a replacement or issue a store credit at no additional cost to you.
Non-Returnable Items
- Items returned without prior authorization
- Items that have been worn, washed, or altered
- Items where the wrong size was ordered (please refer to our size guides before purchasing)
Cancellations Orders may be cancelled within 24 hours of purchase. After that, your order has likely entered production and cannot be cancelled.
Questions? Contact us at info@closingeseentials.com and we'll be happy to help.